1. Acceptance of Terms
By creating an account or using our services, you agree that you have read, understood, and accepted all the terms stated here. If you do not agree, please do not use the website.

2. Description of Service
PumaSMM.com provides digital marketing and social media engagement services (likes, followers, views, etc.). All services are delivered online using automated systems connected to various social media APIs.

3. User Responsibilities
Users must provide correct, valid, and public account links when placing orders. PumaSMM is not responsible for incorrect URLs, private accounts, or deleted posts that prevent successful delivery.

4. Prohibited Activities
Users are not allowed to misuse the platform for illegal or unethical purposes, such as spamming, fraud, or fake disputes. Violation may result in permanent account suspension without refund.

5. Payment & Billing
All payments made to PumaSMM.com are final. Users must ensure sufficient balance before placing orders. PumaSMM does not store or share any payment details with third parties.

6. Refund Policy
Strict No-Refund Policy applies to: completed orders, no-refill services, partially completed orders, and no-guarantee services. Refunds are only considered if you use a refill service and it fails during the valid guarantee period (usually 30–60 days).

7. Cancellation Policy
Orders cannot be cancelled once processing begins. Pending orders may be cancelled only if the system has not yet started delivering them. For refill or guaranteed services, users can request a refill instead of cancellation.

8. Service Delivery Time
Delivery speed depends on service type and platform condition. Sometimes delays may occur due to system maintenance or external social media updates — these delays are not refundable.

9. Account Suspension
We reserve the right to suspend or terminate accounts violating our rules, using false claims, or attempting chargebacks or fraud. In such cases, balance and orders will be forfeited.

10. Privacy & Security
Your data is secure and used only for processing your orders. Please review our Privacy Policy for more details on how we collect and protect your information.

11. Limitation of Liability
PumaSMM is not responsible for any loss, damage, or penalty caused by the use of our services. Using our platform is at your own risk, and we are not liable for any account issues, bans, or drops caused by social media networks.

12. Policy Updates
We may modify these terms at any time without prior notice. The latest version will always be available on this page. Continued use of our site means you accept any updated terms.

13. Contact Information
For any concerns or questions about these terms, please reach us at: abdulrehman03027732@gmail.com
Phone / Telegram: +92 300 5253043
Location: Vehari, Multan, Pakistan